Tag Archives: pace

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workplace race

Can You Imagine The Workplace Race

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People often mention the daily grind. Are you prepared for the daily grind? Are you enthused for your workplace race?

It seems that there are two types of job deliveries. You can deliver by being present, nothing more, just showing up. The other option is to really arrive, ready, motivated, and about to slay the day.

Which one represents you?

Race Pace

In some workplace cultures the enthusiastic employee has to cut back, slow down, and take a breath. This is unfortunate because the department, team, or organization is missing out on the best work.

Navigating organizational politics can be draining. Do too much and you’re slapped back into submission. Do too little and there isn’t any real engagement, excitement, or reason to be motivated.

One of the worst parts about this scenario is that across time, the most motivated will leave for a better opportunity. The slower movers stay. They only want the paycheck, and they don’t mind hanging out while waiting.

Workplace Race

How you work is a personal choice you make. It is often conditioned by both the environment and culture. Leadership matters.

When you are having trouble navigating the culture remember the reason that you are there. Are you there to collect a paycheck? Perhaps, for now. Are you there as a career stepping stone? Perhaps for now.

Are you there to make a difference and work towards building something better? Sometimes you have to pace yourself.

Two completely different people can approach eight hours in two completely different ways. They may also do it differently depending on the culture.

Keep your eye on the prize. Remember the workplace race is sometimes a sprint and sometimes a marathon.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


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workplace speed

Workplace Speed, Advantage or Disadvantage?

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Are there consequences to workplace speed?

Hurry to finish that project. Skip lunch and work late, it must be finished by tomorrow morning. Don’t read the directions, it is a waste of time.

It seems that everyone knows time is money. Additionally, most would quickly suggest that productivity and efficiency are key indicators for success.

Is speed always an advantage?

It probably always boils down to one question, “What are you giving up?”

Workplace Speed

Most pros have a con, most cons a pro. Speed may not always be the most valuable factor in your workplace contribution.

Here are five examples:

1. Finish the project in the final hours.

Pro: Less waste if the project becomes unnecessary. Allows changes up to the final minute.

Con: Procrastination may lead to inferior work. Not enough time was allocated. Mistakes made by being hurried.

2. No talking, just work.

Pro: Assumed productivity increases. Working means movement, movement means results.

Con: Failed or ineffective communication creates rejected work or rework.

3. Email is a waste of time; a quick scan will suffice.

Pro: The box is checked. Email is read and return email actions are up-to-date. Time saved by scanning.

Con: Scanning creates miscommunication. Critical or vital information is missed or assumptions are made.

4. Don’t ask any questions just get started.

Pro: No time wasted reviewing details that may not be relevant for the work at hand.

Con: Misunderstandings create a bad customer experience. Incomplete or inaccurate work creates additional waste.

5. Faster workers finish slower workers assignments.

Pro: It is teamwork. This is a team. Everyone contributes what they can.

Con: Demotivating to those who put in more effort. Slower workers use this as a crutch for everyday behavior.

Have you recognized the advantages and disadvantages of workplace speed?

Perhaps patience should be a core team value.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


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customer service pace

Customer Service Pace and the Cutting Edge

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Suggest to someone that we are existing in a fast-paced World and you likely won’t be starting an argument. Most will easily agree. In your organization, what is the customer service pace?

You have two paths. The first path is to do it the way you’ve always done it. The second is to figure out how to be on the cutting edge.

The cutting edge won’t last for very long. It is chasing an expanding goal. It is fluid, rough, bumpy, and requires some risk.

Customer Service Pace

Organizations that exist on the first path may have upgraded, but they are still stuck. Their root philosophies still exist in the history of how they got here.

Somewhat surprising, that path will eventually get them unstuck. Likely headed for extinction, not distinction.

First path organizations have longer wait times. As a result, the customer can do it faster, be more informed, and continue moving without hesitation, discomfort, and stress.

This is the path where sales, service, and customer interactions are more painful for the customer as compared with organizations on the cutting edge.

Cutting Edge Path

The second path, the cutting-edge path, changes the customer service pace.

It is when order status is at their fingertips on a mobile app. When sales questions are self-answered by a schematic the customer finds on the web. It may be when help is just a YouTube video away.

What is worse for the first path organizations?

The second path organizations not only do it faster and with lower customer cost. The customer experience becomes about ease of use, value, and a feeling of respect.

Connection is Culture

There are exceptions. The exceptions exist in connections. Connections that form a culture. Not the organizational culture, but a culture of the customer.

People will wait in line for hours for the latest iPhone release. Culture.

People will gather at Harley Davidson dealerships for food, music, and test rides. Hanging out for hours. Culture.

It may be the rock concert, the county fair, or the line that forms for fresh cut french fries.

Pace isn’t as important here as is the connection and the experience.

Pick your path. Pace yourself. Be something really special that connects people, or be on the cutting edge.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten RespectNavigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

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