Tag Archives: open door

  • -
open door policy

Open Door Policy Creates a Revolving Door

Tags : 

You’ve probably heard about and support the open-door policy. It is a good idea. However, it is important to keep in mind that you’ll get what you advertise.

Nearly every organization will suggest that they have an open-door policy. This typically means that if you have a question, a problem, or need some help that you’ll be able to access other people by simply going to their work space and popping your question.

Sometimes there is concern about chain-of-command, transparency, and confidentially, yet the perception of the policy is still a good idea.

Revolving Door

Human resource professionals often tell me about their revolving door. They’ll suggest that people come in and out faster than a convenience store sells lottery tickets.

In addition, they may express that engaging in these visits takes hours off of each week and sucks the energy out of their soul.

Understandably, it can be rough.

What is most important to remember is that we get what we advertise.

As Advertised

When the organization promotes helping employees move towards healthier BMI values, then the vending area or the cafeteria should have appropriate foods to match.

If the culture of your workplace paints a picture of rush, rush, rush, then everyone will expect things to happen very fast.

If organizational leadership suggests that they support the core values of being patient and caring, then employees will expect to feel that from team members and supervisors.

Open-Door Policy

Your open-door policy is probably an excellent idea.

Keep in mind that if you start providing counselling services for mental health, finance, or family relationships you’ll get more of that. These things are very important but perhaps are best left for professionals in those fields through an EAP.

The Office Manager, Director of Procurement, or Maintenance Supervisor, are probably not on payroll to provide these services.

It is often easy to lose sight of the concept that we get what we advertise.


Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

  • -
appreciative strategies customer service habits

3 Customer Service Habits You Can Change Right Now

Tags : 

The concept of replacing bad habits with good habits is nothing new. It works for things like eating, exercise, and even sleeping. Many people have a customer service obligation at work, even though they may not always realize it. What customer service habits can you change right now?

Regardless of your workplace role chances are good you can improve teamwork, make others jobs and life easier, and make your organization more efficient and profitable with a few simple habits.

Customer Service Habits

Here are three easy ones:

  • Assuming needs. Priding yourself on knowing exactly what the customer wants can make both you and the customer feel pretty good. Getting it wrong can be painful and costly. Ask more questions, listen better, and give the customer an opportunity to discuss what the end result should look like. Assume less, inquire more.
  • Meeting needs. Many people get conditioned to finish the task. It seems that sometimes we lose sight of why we are doing the task and instead only focus on finishing it. Finishing is important but we need to be sure we are meeting the needs of those involved. Sometimes patience and spending time is just as important as finishing.
  • Open door. You should leave the door open for future opportunities. How you close a conversation or a transaction often has something to do with when you’ll get the next opportunity. You want to ensure the door is open. Consider that, “Have a nice day.” is different from, “See you tomorrow.”

Change Now

It’s easy for even the most business minded people to slip into bad habits. We’re often a product of how we subconsciously move about during our day.

Customer service habits are for everyone. Treat every interaction and opportunity with the intention to help.

You know what to do. Replace worn out habits with fresh ones.


Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a four-time author and some of his work includes, Forgotten Respect, Navigating A Multigenerational Workforce and Pivot and Accelerate, The Next Move Is Yours! Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+

Search This Website

Subscribe to Blog via Email

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Blog (Filter) Categories

Follow me on Twitter

Assessment Services and Tools

Strategic, Competency, or Needs Assessments, DiSC Assessments, 360 Feedback, and more. Learn more