Tag Archives: metric

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metric assumption

Metric Assumption and Measuring Intangibles

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Successful leaders and organizations often cite the creation and monitoring of metrics as the tool to track progress. Does the metric always provide the correct measurement? Are you operating using the metric assumption?

In the strategy meeting someone will ask, “What is the metric here? How will we measure our progress and result?”

It is a fair question.

Of course, the other option is that no one asks at all. No one spends any energy to think about the metric, they just want to roll up their sleeves and take a deep dive.

Either scenario may achieve some results. Either scenario may involve some risk, some guess work, and need to be fluid with outcomes.

Metric Assumption

It seems we may make a metric assumption. The assumption is that when we have metrics and measurements, we can more easily assess the results. While this is likely true, does it cover everything about the project?

People are sometimes suggested to remove the emotion, focus only on the result, and everything that matters is in the KPI (key performance indicator).

Do you have metrics or measurement for the aspects of the organization that make it an organization? Have you considered the organizational culture component?

Measure Intangibles

How will you measure commitment, trust, and perceptions? Is there a metric for purpose, community, or respect? What about the building blocks of confidence, things like self-efficacy and self-esteem?

Do they have a metric?

The most successful projects, work groups, and organizations are those who have deep roots in a culture that is emotionally connected to the work at hand. Purpose is a driver and the goal may be just as important as the paycheck.

Metrics are both valuable and important, they can also be a good motivator. If you assume metrics alone are what drives the project, I hope you are including all of the intangibles.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten RespectNavigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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busy metric

Busy Metric, How Do You Stack Up?

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No one should be surprised that the origin of the word business developed from the word busy. Old English connected it with anxiety and the state of being busy. Do you have a busy metric?

Use of the word business really took off around 1900. It hit a peak around 1920. Then it took a decline only to start to increase again around 1980.

What are your days like, are you busy? What about your team, co-workers, and the person behind the counter at the hotel check-in?

All Business

Whenever I casually talk with people about the work they do, their place of employment, or what is new in their world, they’ll often say, “busy.”

Organizations are too busy to get to the small stuff, too busy to train employees, and too busy to even think about strategy. Is busy just a catch all word that serves as a socially acceptable excuse to skip performance improvement efforts?

In other words, “I’m busy, leave me alone.” or it could also be a one-word-way of saying, “I’m successful, how about you?”

The financial planner wants to help you prepare for the future. The attorney, they want to protect or support you through law. At the tire shop, someone wants to be sure your riding on something safe. Their busy-ness is helping you.

What if you are too busy?

Busy Metric

As a person with a professional services business, it is common for me to talk with people who are too busy. In between their expressions of busy-ness and attempts to persuade me of their success, I also listen for clues about problems. I learn a lot.

It seems to me the biggest problem that they have is that they are too busy. Too busy to enhance the customer experience, too busy to train their workforce, but still they express desperation about shortcomings, pitfalls, and a limited talent pool.

How is your busy metric, too busy?

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten RespectNavigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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