Tag Archives: key indicators

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competitive measurement

Competitive Measurement, Does It Motivate?

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Metrics and measurements may be your key for monitoring performance. Does competitive measurement provide motivation?

Brutal truth, some people like to compete.

There is often some concern about competing within the same organization. Competing for sales numbers, efficiencies, and even for promotions.

It’s true, it can be a delicate balance. Internal fighting is not good and the competitive spirit pushed too far can cause trouble spots for ethics.

What do you think, is competitive measurement healthy for the organization?

I believe it can be as long as it is properly managed.

Competitive Measurement

When we set metrics and we start to measure we are typically pushing to new levels. Whether it is in sales, quantity, or quality. It could also be in customer count, customer satisfaction, or lifetime value.

On the other hand, when we measure nothing, how do we know for sure that there is improvement? If there is no metric, the status quo seems like a probable path.

If you are using metrics and measurement to guide performance have you considered other aspects connected with performance?

What about things like worker engagement, stress, or employee turnover?

Certainly, those are metrics. You could even go a little further, with things like resiliency or happiness.

The Human Experience

The point is really this. When you invoke that competitive spirit and bring out the motivation and drive to stretch, reach, and conquer goals, don’t forget about the human side of those measurements.

When management squeezes out the human side with numbers things seem to work for a while. Yet, after a while some humans will lose connection with the purpose.

If the purpose is only to hit the number, then no one really cares about the person.

A scary place to be.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


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measuring performance

Measuring Performance In Your Workplace

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Do you know where you stand? Often when we need to accomplish something the best way is through regular measurement. Are you measuring performance in your workplace? If yes, how?

There is an old saying, “What gets measured gets done.”

Motivation or Goals?

Sometimes the biggest reason for an apparent lack of motivation or energy from the team is because of vague goals or measurements.

Write a blog post for our Company webpage this week.

Write a 300-word blog post for our Company webpage, and please send it to me for review by the end of the day on Thursday.

There is a difference. Is this delegation? Sure, it could be considered delegation but it also includes metrics.

When we create attention to a detail or attach a specific timeline that is observable it helps improve focus. Improved focus creates results. If our focus is on nothing, we’ll likely get nothing.

The performance of nearly anything and everything can be measured. Even some of the soft stuff.

Measuring Performance

In manufacturing or service firms we may measure defect rates. This could include quality failures, merchandise returns, or even social media chatter.

Customer dissatisfaction can be very costly to any business. Metrics for measurement are critical. What do customers say? What percentage of customers will refer you?

Time is a popular measurement, so is the capital investment required per employee.

Certainly, there are common financial measurements such as sales revenue, gross profit, and balance sheet data.

Goals and values are closely connected to workplace performance. What you draw attention to will often receive the most effort.

Never underestimate what employees will deliver when the focus switches from drama and excuses to measurement and metrics.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


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