Tag Archives: fair

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Unfair, Is It More Of An Opinion Or Fact?

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An unfair advantage? Is fairness subjective or is it a fact?

People often learn something about fairness at an early age. The accuracy of what they learn may be questionable.

The older sibling gets new clothes, the younger may just get hand-me-downs. The older gets their own cell phone, laptop, or a later bedtime, is that fair? Who would you ask, the parents or one of the children? Would each child have a different view on what is fair?

What is fair in business? Should one business slow down or limit business to give another a chance to catch up?

Is it unfair for only one employee to be promoted when three other employees wanted the job?

What about workload? Does every employee have an equal amount of workload?

There is a scapegoat. The scapegoat is, “Life isn’t fair.”


Perhaps if things work out the way you imagined, it seems fair. If things haven’t gone so well, it isn’t.

If fairness is a mindset and you feel disadvantaged, can you change your plight? Maybe someone else controls your vision of fairness? A boss, a rule, or a law.

It seems pretty clear that fairness is much more of an opinion than it is a fact.

It may be your opinion that the client should have chosen you. Was it fair, or are you just disappointed?

When you feel like you’ve worked harder for the promotion, put in longer hours, and sacrificed your family and friends along the way, only to get bumped out of the role by a new hire, was it fair? Would you like another chance to explain why you’re the best candidate?

If the hiring manager could only see what you offer more clearly, would he or she have made a different choice?

Fair or unfair may be nothing more than your point of view.

In most matters for your job, career, or workplace navigation fairness is subjective. When you feel things are unfair, try to view it from the other person’s perspective. The solution for how to do it better or different the next time is likely waiting for you there.

And that should be, fair enough.


Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

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customer service better appreciative strategies

3 Reasons to Make Customer Service Better

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Everyone is a critic. People are often critical about customer service when they are expecting to receive. What if everyone worked to make customer service better?

One of my professional speaking colleagues has a slogan, “Because we can!” Jeffrey Hayzlett, is a professional speaking rock star and I love his slogan.

While I believe the intent of Jeffrey’s slogan to be motivational and inspirational from the aspect of hard work, determination, and relentless pursuit, it might be applicable in other ways too.

Make Customer Service Better

Should our personal and professional interactions with other people have more customer service flair? Can we make customer service better? Sometimes I think so and other times I know so.

Here are three great reasons why we should:

  1. Fair. Sometimes it just seems like life isn’t fair. If we can help balance the scale, right the wrongs and turn things around why shouldn’t we? An even better question might be, why wouldn’t we? If there is a shortcoming, make it better. Make it fair.
  2. Generosity. Certainly the bottom line is important and any business transaction should be two-way, not just one. Can your offer be more generous? Will generosity cause more reciprocation? In a world that would benefit from improved customer service, I think being more generous is part of the process.
  3. Respect. It seems that recently there is a lot of chatter about respect. Respect across the generations, respect in political circles, and certainly respect to our customers. Time, value, and money they are all important and let’s not forget that we should deliver with the utmost respect.

Because We Can

In business, we often size up the competition to see what they are doing. We consider their offers, value, and price. Competition might drive us to do things because we feel that we have to.

What if we did it for a different reason? Imagine if we changed the philosophy.

Should we make customer service better?

I think yes, because we can!


Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a four-time author and some of his work includes, Forgotten Respect, Navigating A Multigenerational Workforce and Pivot and Accelerate, The Next Move Is Yours! Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

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