Tag Archives: best practices

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Customer Service Best Practices

Do You Use Customer Service Best Practices?

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Organizations everywhere are trying to build their brand. Their image, reputation, and the work that they do are possibly the result of years of innovation. Has your organization considered customer service best practices? How will you build your brand?

In society, we are always using best practices and lessons learned. The same is often true for businesses and even to some extent our government.

Refining Products and Services

General Motors, Ford, and even Tesla use best practices. They are building and refining designs that may have started more than 100 years ago. Part of their mission is to improve the product, even the nuts, bolts, and welds. They strive to improve the reliability, durability, and power.

We can’t forget about comfort, safety, and the feeling of the ride. The features and systems that make the automobile what it is today are largely based on best practices developed across time. Engineers and experts learn from years of trial and error.

Best practices and lessons learned hold tremendous value. This is true in building science, agriculture, and even in technology management. We make things better, stronger, and more efficient. In part, because we’ve learned from the past.

Innovation and Design

We can’t ignore the other side of following best practices. This side goes to the innovators, risk takers, and all of the artful approaches for something new.

The risk is different for innovation. The costs are sometimes higher; the time to bring it to market may be longer. Even this work is based somewhat on what has come before it. It is different because it pushes beyond the limits of past experiences.

This form of exploration considers trends in style, taste, and even color. It doesn’t always follow. It often intentionally goes a completely different direction.

Customer Service Best Practices

The best practices that you put in place to build your brand are important. Your culture of customer service and creating the best customer experience should build on lessons learned.

Additionally, the best will consider how to go beyond the norm. Beyond the norm considers how direction will be set and how to risk developing something new, something more efficient, and most of all, tasteful.

The most important part of best practices is that they are always evolving, it is innovation after the learning.

You can ignore the past if you wish, but nearly everything we build is based on an earlier idea that has been modified.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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customer service best practices

Customer Service Best Practices, 3 Cultural Tips

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Name just about any business or organization and you’ll be naming an entity that needs exceptional customer service. Have you thought about your customer service best practices?

So much of our economy today is based on businesses who sell commodity products or services. Something that people can get easily, and get just about anywhere. In a commodity marketplace things like price, convenience, and customer service will have a lot to do with revenues.

I often suggest to clients that their product might not be exactly what they think it is. Their true product might actually be their level of customer service.

Tips Connected With Culture

Best practices might vary a little depending on the type of business or organization but here are three of my favorites:

  1. Set standards. When you consider that customer service is a culture not a department it is important for all employees to understand a set of standards. Consider the usual things like return policies, follow-up times, and the ease of interaction with your organization. You’ll also need to define what makes you special.
  2. Inside out. Your customer service culture starts on the inside. The culture of your organization will have a lot to do with the culture of your customer service. Value employees, constantly reinforce their worth, and connect them to the customer experience. Employees who connect with and understand their purpose will transfer those vibes to the external customer.
  3. Listen, listen, and listen. One of the best and most important competencies for delivering exceptional customer service is being a good communicator. Many times people want to be the talker, especially those who are very assertive and who lead with a sales mindset. Instead ask more questions. Start to understand your customer. The customer wants to be heard, listen.

Customer Service Best Practices

What are your customer service best practices?

When you focus on creating a culture of customer service your customers will notice.

So many businesses fail to follow-up and engage with their customers after the sale. Others might appear hurried and lack patience.

Be different. Build trust. Bring value.

Deliver your best practices.

Make it your culture.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a four-time author and some of his work includes, Forgotten Respect, Navigating A Multigenerational Workforce and Pivot and Accelerate, The Next Move Is Yours! Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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