Solving Customer Problems Is Something New

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solving customer problems

Solving Customer Problems Is Something New

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The answer for tomorrow is not always the same answer as it is for today. The goal may be for better to become best. It won’t happen without solving customer problems.

Many people are looking for a return to normal. A return that will not be the normal most people once knew.

Nearly everything will be different now, at least for awhile.

How long until a disruption becomes the new normal?

Most people agreed in 2019 that things were changing. It was the same the year before that, and of course, the year before that.

Change has struck. Uninvited in many cases. Not planned for, accepted, and especially not really understood. The new normal will have differences, at least for some time, and then they’ll be normal again.

The best solution for a career or a business then is to make pathways for what is next. What will the new normal look like?

Solving Customer Problems

Will the careers of 2019 be the same careers in 2020, or in 2021? Will high school graduates have the right skills for a new economy? Will colleges and universities set different curriculum?

What may matter most is the simplicity of understanding what a customer needs and being able to fulfill that need.

It may not be the same as it was just a year ago. In fact, in many cases it won’t be.

Some things will stay similar, or perhaps even identified as the same, yet there will be differences. Opportunities will arise from something new, forgotten, or something with expanded need.

There are many voids right now. The voids are one place that there is opportunity. Where there is opportunity, you’ll also find necessity.

Practice solving problems, creating solutions, and being the resource.

Your customers will appreciate you more.


Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at or by calling +1 646.546.5553.

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