Tag Archives: tactical

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easy strategy

Easy Strategy, Jump In To Get Started

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What you accomplish today may be based entirely on a tactical approach. Roll up your sleeves and dig in, soon someone will have a “fire” for you to fight. Is there an easy strategy, or is this it?

Solving Problems

People often take great pride in being the workplace problem solver. Yet at the same time they wonder how they’ll accommodate the strategic needs that their job demands.

In truth, most things are easy to say and harder to do. As we’ve all heard, “Easier said than done.”

Saying it is critical. Chances are far greater that it will get done if it is said first, without being said, good luck.

Congratulations, so now you’ve said it.

Is Everything Urgent?

Getting out of our own way is also easier said than done. We know the urgency to close the sale, the urgency for better quality, and the urgency to ship.

For the workplace leader jumping in has never been more important, but always jumping in is perhaps not the best strategy.

Urgent problems become fewer with more strategic direction.

Easy Strategy

When we develop strategy, it consists of objectives, goals, and a tactical plan to make it all come together. Getting overwhelmed and stuck in the tactical approach isn’t part of an easy strategy.

Stuck doesn’t mean that there is an absence of motion. Motion should never be confused with reaching the objective, unless the objective is motion.

A rocking chair gets a lot of motion but it doesn’t go anywhere. The same is true for your spin class or an amusement park carousel.

Jump Correctly

If you are going in circles every day. When you are tactically putting out workplace fires, fighting the good fight, and being part of the team, you may be getting a lot of good work done, are you really aren’t going anywhere.

Considering all your commitment to ship, the easy strategy feels like you should jump in.

Jumping in often isn’t a strategy at all. It is a lot of motion that accomplishes important stuff, but it seldom solves the real problem.

Avoid confusing process with product.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten RespectNavigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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stop fighting fires

How to Stop Fighting Fires

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It might be one of the most common metaphorical expressions in the workplace. The phrase, “fighting fires,” probably implies that many unexpected, urgent, and important to fix immediately issues are popping up in your workday. Have you ever felt like you want to stop fighting fires?

Many organizations that I work with on strategy development express that much of their daily workplace life is spent fighting fires. I’m glad we’ve connected, because it might be time to become more strategic versus tactical in their approach.

Having tactical skills is excellent. Identifying tactics that will help you pursue your strategy is also excellent. Being overwhelmed with having to quickly drop everything and tactically handle workplace emergencies might mean you need more strategy.

Stop Fighting Fires

Here are a few thoughts to help you move away from a fire fighting approach:

  1. Root Cause. Effective problem solving begins by getting to the root cause. When we don’t, the problem will likely occur again. Don’t just provide the patch or quick fix. Take the time to understand the root cause and fix it for the last time.
  2. Delegate. Are you the only person who can address this situation? Are you the best person to address it? The answer might sometimes be yes, and sometimes be no. Sharing the load with a peer or delegating to a direct report might sometimes be a reasonable course of action.
  3. Train. Is everyone appropriately trained? What information, advertising, or promises are leading people to a situation where everything is an emergency? Step back from it all and ask yourself why. Are you solving problems at the root? Provide appropriate training.
  4. FAQ. What are the frequently asked questions? What are the repetitive scenarios? Frequently asked questions might be signaling other underlying problems. Perhaps adding a frequently asked questions page to your website or contained within your product materials would be helpful.
  5. Focus. Sometimes we’re looking for an interruption. It is a strange way of procrastinating. Sure, you can’t stop the telephone from ringing and you definitely don’t want the opposite (never rings) but perhaps not every situation is truly an emergency. Stay appropriately disciplined and focused.

More Productive

The most productive and efficient people are probably also the most strategic. If you want to stop fighting fires and start getting more done you’re going to have to plan appropriately.

Look beyond the problem and develop a strategy.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten RespectNavigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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