Tag Archives: popular

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popular customer service

Popular Customer Service and Long-term Value

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Fanny packs were once trendy, so was Zima, rollerblades, and Hacky Sack. Some things we don’t see very much of anymore, at least for now. Is there such a thing as popular customer service? What are the trends?

Give-away items have been popular for building sales and relationships. Fidget spinners even made their mark in 2017. The water bottle has been popular, and almost everyone has a pen with a slogan, name, and web address. The give-away seems to change but the concept may stay close to the same.

Bell Curve

Entrepreneurs are always interested to find the next great thing. The dream is to be on the left side (start) of the bell curve, ride it on its climb, and get out before the decline begins to show itself on the right hand side. Things are great, nearly magical if you are on the correct side of the curve.

What works well for customer service? What is the trend? Should you join in?

Long-term Value

In some regards, the customer experience is situational. What works at the restaurant is likely different from the bank or at the hotel. There are differences for organizations depending on sector, trade, or even geographic location.

Make no mistake about it, service and its connection to sales and relationships make it a very popular pursuit. Yet many claim that customer service has been weakened in the past decade or two through price and profit wars. Contrasting that weakness may be a renewed need.

Customer service is often viewed as the short-term fix, but when you put financial numbers to it, the ROI is in long-term value.

Popular Customer Service

Perhaps one thing is certain, what is popular or trendy today, won’t be tomorrow. Popular is a good idea, but it is also not permanent. Popular means you are riding the bell curve and it keeps you searching for what is next.

Customer service isn’t really a trend, and perhaps it shouldn’t be viewed as popular, it is a cultural value that builds brands.

Or else, it doesn’t.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

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When Popular Isn’t Permanent

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People can spend an entire career, or their entire career up to this point chasing the current theme, trend, or what is viewed as the short track to success. The problem with this direction is that nothing is permanent, often leaving the disciplined feeling short changed.

Surprise Millennials

When was the last time you saw:

  • A boom box
  • Zima
  • Roller blades
  • Big hair
  • A fanny pack…

Long-term planning has become a short-term game. Blame technology, generational ideologies, or the economy but what you choose to do today is just that, for today. The best success may come to those who plan to pivot.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and coach that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is the author of the newly released book, Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at DennisEGilbert.com or by calling +1 646.546.5553.


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Pivot, Trend, Start Over

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Cut off denim shorts, telephone booths, and toaster ovens. We don’t see as many of these today as we once did. We could add many other things to this list such as, 8-track tapes, cassettes, big corrective eye glass lenses, vinyl records, fanny packs, typewriters, cameras with film, brief cases, and wooden clog shoes.

Dyno-mite8Track

Most of these items were once wildly popular, now they are almost completely extinct. It may be a sign, a course of reckoning, and evidence of social and economic change.

Social media experts look for discussions that are trending, YouTube wants viral videos, and Instagram wants you to capture and share your photographic moments. None of these are permanent.

There may be a lesson here. The lesson is that no one person, thing, or feeling will stay on top. The limelight is reserved what’s new, different, changed, less expensive, more expensive, fast, slow, easy, or hard. Popular will never be permanent.

Your best chance for continued success is not to grow and stabilize, it is to pivot, trend, and start over. 

– DEG

Dennis Gilbert is a keynote speaker, corporate trainer, and consultant that specializes in helping businesses accelerate their leadership, their team, and their success. Reach him through his website at http://DennisEGilbert.com or by calling +1 646.546.5553.

Photo Credit: kc7fys on Flickr, The Classic “Dyno-mite” 8 Track Player


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