We make lots of decisions daily. While not everyone believes it, we have choices about our behaviors, situation outcomes, and what we’ll contribute. Do you add energy to your workplace or subtract from it?
Rules are rules and guidelines are guidelines, perhaps more people prefer to work with guidelines instead of rules. Rules are more matter of fact, they are black or white, typically with very little grey.
What if we changed the guidelines? What if the guidelines became more about giving instead of taking? I’m not referring to charity or forwarding a few dollars to a cause, I’m talking about just giving more.
Would Things Change
How would our workplace change if:
- Everyone was truthful
- There were more offers of help
- People owned their mistakes
- Assistance was given before the ask
- There was more sharing of information
- People cared more about listening
- Promises were kept
- Commitments were promises
- We welcomed different ideas
- We had more learning opportunities
- There was was encouragement for speed
- Employees valued quality more
- Fear wasn’t the motivator for action
- We gave better feedback
- More respect was given
This is the short list. We could continue to explore more.
What about meeting the pace of the customer, could we do that? Imagine considering a draft, just that, a draft, and keeping things fluid. And simply caring more about the outcomes of others instead of paychecks for ourselves.
Certainly, nearly everyone needs the paycheck but does it come before civility?
I can’t think of a business that doesn’t have a human side. Even the most tech savvy, robotics driven environments still rely on having humans at the helm.
Organizations often talk about it, occasionally they throw some energy into it. What if it was part of the guidelines?
Imagine if every person had the goal to add energy? Would it change a few unspoken rules?
Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.