Tag Archives: facts

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trusted truth

Trusted Truth Is The Path For Consistent Success

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Persuasion seems to happen without purpose. People talk about what they like, what they saw, and how it felt. Are your messages trusted truth or just your opinions?

You have probably heard to be cautious when dealing with the used car salesperson. The used car salesperson is a stigma, a stigma often associated with getting you to buy in to just about anything that is being said.

Opinions are Slippery

In everyday life people typically speak through opinions.

We ate at the best restaurant.

We watched this movie last night, it was the best movie ever. 

I don’t go to Starbucks. I go only to Dunkin Donuts their coffee is so much better. 

In the workplace it takes on a different form.

The staff meetings are always boring.

He never completes his work on time and is always late.

I know the boss hates me. She criticizes everything I do.

All these statements may be far from fact. Are they trusted truth? Unlikely.

The best restaurant is an opinion. Words like always boring, never on time, and criticizes everything are probably nothing more than an opinion.

One of the biggest challenges for all this rhetoric is that those who are not really listening treat it as trusted truth.

It gets even worse when interactions are so opinionated that it is a truth when the message is delivered by one party, but another different party is shamed to not have any credibility with a similar message.

Trusted Truth

When you really want to make a difference in your conversations. When you want to bring trusted truth to your meetings and other workplace interactions you have to deliver facts.

Facts are much more consistent and reliable. Your operation, values, and beliefs when based on facts have greater merit. Operational systems work better and produce consistent results. Outcomes are more predictable and qualified.

Nearly always, your opinion cannot be a trusted truth.


Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten RespectNavigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

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Start Listening For Facts, It Might Change Your Career

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People talk, and sometimes people listen. Have you ever truly considered what you are hearing? Are you listening for facts?

Listening for facts

One of the biggest struggle spots with our communication, or perhaps miscommunication comes from our listening skills. Of course this is not a surprise but have you ever stopped to consider how you are speaking or what you are hearing?

Listening is not the same as hearing. We hear sounds, noises, and even voices. Hearing is instinctual, it comes naturally. Listening is a developed skill.

Speaking With Opinions

Many people speak with opinions. They offer their beliefs, values, or understandings as being factual even though they might be nothing more than their opinion.

  1. We went to the movies last night and saw the best movie ever!
  2. Try the peanut butter pie at Frank’s Restaurant on the corner of 4th and Elm. They have the best peanut butter pie.
  3. Sally is such a morning person.
  4. I’ve known Jack for years. He is a really nice guy.
  5. Please email me the report when you are finished. I need it sooner rather than later.

While we are navigating our life or our workplace, we often accept what we hear as being completely factual. In addition, misunderstandings often happen when our message is not clear.

Listening For Facts

Let’s consider the statements just presented, only this time, let’s look for them to be more factual.

  1. We saw a great movie last night. I thought it was the better than most because in the end the underdog came out on top.
  2. I’ve had peanut butter pie at many restaurants, the one I like the best is at Frank’s Restaurant on the corner of 4th and Elm.
  3. Sally always gets to work in the morning before I do.
  4. Whenever I see Jack he smiles and shakes my hand.
  5. When you finish with the report please email it to me. I need it before my 9:00 AM meeting tomorrow.

Clearer, more precise, perhaps a little longer sometimes, but speaking with facts helps everyone develop a better understanding. One problem is that many of us not only speak with our opinions, but we try to make it very compelling so the listener is accepting it as being factual.

Career Changer

There is great value in understanding more about facts and opinions, especially when buying or selling. When you are selling, you’ll want to be very compelling. Even when it is just your ideas being sold to your boss or the board of directors.

Listen to yourself, be aware of the messages you are sending. We might have strong feelings about many things in life, but if we want accuracy we should be more careful about how we communicate.

Consequences for not understanding the difference between a fact and an opinion can be big. Miscommunication and misunderstandings are costly for businesses and perhaps costly for your career.

When we are hurried or trying to do two things at once, we often don’t listen well. That is a fact.

Take the time, or make the time. Start listening for facts.


Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a four-time author and some of his work includes, Forgotten Respect, Navigating A Multigenerational Workforce and Pivot and Accelerate, The Next Move Is Yours! Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+

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Generational Differences–Myth or Fact?

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Everything from climate change to philanthropy many people seem to have an opinion about what each generation will do or how they will respond. We are flooded with information about jobs, advertising campaigns, and the financial behaviors of the various generations. Some argue that the generations are a myth, that it is all about age and as time moves forward so do your viewpoints on life, others disagree and place blame entirely on generational differences.

Joyful group

Here are a couple of myths and facts to consider:

Myth: Everyone who is identified by birth year to be included in a specific generation will have the same values and beliefs as those of that same generation. This is a myth because other contributing factors exist such as those espoused by family or geographic variances such as rural versus urban living.

Fact: Generational frameworks are driven by changes in social economic conditions, technology, and war. Those having different life experiences in any of these three categories will likely see the world and their life differently.

Myth: Some generations know how to communicate better than other generations. Methods of communication vary and are changing; technology is driving much of this change. There is a tendency to combine communication methods with social norms, while related they are likely not inclusive.

Fact: Some values and beliefs will shift with age, top priorities and concerns for a 20 year old will be different from a 60 year old. This was true 50 years ago and will likely hold the same truth 50 years in the future.

Generational differences are a fact when you consider the drivers and segregation of commonly accepted generational frameworks, they are a myth when you place the emphasis on values and belief systems based on age.


Dennis E. Gilbert is a business consultant, speaker, and coach that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is the author of the newly released book, Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at DennisEGilbert.com or by calling +1 646.546.5553.

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