Tag Archives: education

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Hard work pay off

Does Hard Work Pay Off In The Future?

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Are you working hard for a better education, hard at your job, or for your own business? Many people set out every day to make a difference. Sometimes, even the best ask the question, “Does hard work pay off?”

I just glanced at the news reports for the 2017 Heisman Trophy finalists. I’m not sure what I’m more surprised about, the ones who made it, or the ones who didn’t.

So Much Talent

We often see so much talent. Sports, business, and entertainment, they all share a common thread. The perception often is that very few of the really great people ever get discovered and make it big.

That doesn’t mean that the ones who aren’t immediately discovered aren’t worth it. It doesn’t mean that they aren’t great. The brutal truth is that even with all of their talent, their knowledge, skills, and abilities; it is still very rare that they’ll be discovered.

An organization of fifty people, one hundred, or those with thousands of people probably have some exceptional talent. Only a few will make it to vice president, or a position in the C Suite. In most organizations, only one or none will make it all the way to the top.

Getting Discovered

Most people are hoping that someone will find them. They hope they’ll be discovered within their organization, or that their product or service will become the next big thing. It is even true with social media posts or that really cool video, there is hope that it will become the next one to trend.

All of that isn’t much different from buying a lottery ticket. The moment you buy, the excitement begins. There is the hope for a win. Very few actually do.

Some will quickly cite luck as making the difference. Studies on luck have indicated that it has very little to do with success, but viewpoints may vary depending on how you measure it.

Doing The Work

So people do their work, they do all of it. Does their hard work pay off?

They get better educated. They put in the time and effort at their job or for their own business. Will they ever be discovered? Perhaps they will, but only sometimes.

A different approach is that instead of doing all the right things, you pivot to do more things right.

What if instead of hoping to be discovered by the top agency, be noticed by your boss, or see your video trending, you instead focus on what isn’t visible yet.

Work That Is Worth It

Imagine you are the apple that isn’t low hanging. Consider what people should be doing, only they aren’t.

You bring the list of solutions to the meeting instead of the list of problems. You aren’t requesting a meeting to discuss salary, your discussion points are about creating impact.

Most of this type of work is not a clearly laid out plan. It doesn’t just happen because you achieved the degree, because your card has been punched, or your business has the right location. None of that hurts, but it also doesn’t guarantee you’re next.

Hard Work Pay Off

Hard work pays off because it is hard. All of the easy stuff is already taken. Including everything that is visible in the mainstream right now.

Your target should be the one that is always moving.

The target that is stopped, paused, or visible right now, is already taken. That apple is picked.

Don’t hope to be the next one picked. Become the one everyone wants next.


Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+

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Customer Service Rules

Customer Service Rules and Misunderstood Costs

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It happens all the time. Something affects profits or progress and the organization makes a new rule. Does it make sense to make customer service rules from one bad example?

Nearly every business will tell you that they value the customer. They cite examples of how hard they work for delivering an exceptional customer experience. Do they live up to doing what they say?

Certainly every organization needs to protect themselves from fraud, deceit, or profit erosion. They need customer service rules but at what cost?

Customer Service Rules

In the early 1980’s I worked in a retail drug store. I stocked shelves, unloaded trucks, swept the floors, and sometimes worked at the checkout register. At the time this retail drug store chain was doing very well, with many stores and lots of valued customers.

Somewhere along the way, some smart folks in district or regional management came up with a new rule. The new rule was that every purchase had to go in a bag and the receipt had to be stapled to that bag. No excuses, no exceptions.

What a disaster.

Rules in Action

One day as I nervously worked the checkout register while the regional manager looked over my shoulder I allowed a repeat customer to take their pack of cigarettes and a candy bar (after paying) and leave the store with receipt in hand. No bag and certainly no receipt stapled to it. Immediately I was summoned to come to the back of the pharmacy. I was scolded and sent back to the register.

What management didn’t realize is that for whatever reason they invented their rule, it was hurting their customers.

We had repeat customers come in every day to make a purchase. Purchasing everything from a candy bar, to cigarettes (big in those days), to a magazine or newspaper. They never returned anything or made a large purchase. They loved the store and they didn’t really need a bag.

These loyal customers loved it right up until the moment management started hurting their experience.

More than a Job

I was probably only 17 or 18 years old, but I knew better. I saw what was happening, it was ridiculous.

Regional management never seemed to get it. The local managers did but they were under strict guidelines from regional and corporate management.

It was supposed to be a job, but really it was the start of my education.

I miss those days.

You know—happy customers and all.


Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a four-time author and some of his work includes, Forgotten Respect, Navigating A Multigenerational Workforce and Pivot and Accelerate, The Next Move Is Yours! Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+

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