Tag Archives: change

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avoiding hassle

Avoiding Hassle and Other Great Time Wasters

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Change surrounds us, yet everyday someone avoids learning something new. What becomes more of a hassle, learning something new or the change that it entails? Are you avoiding hassle or really avoiding the time it takes to learn?

Something New

Who reads the instructions? Buy something that requires assembly and many people will dig right in. Certainly, they often get it right, but sometimes they cost themselves more time through a tear down and rebuild.

Software version upgrades, they are often a hassle too. A new phone, a new printer in the office, or even your brand-new microwave oven. Learning something new sometimes feels like a hassle. It feels like a waste of time.

A Required Change

When the customer changes a work order. It is a hassle. There is time involved. The machine will need calibrated, the materials put back in storage and new materials acquired. The shipping container will change and so will the costs. It is a hassle.

The same is true when the customer forgot to order the sandwich without the tomato, the taco without the guacamole, or an extra order of fries. It is hard to change your order at the drive through when you are between the “order here” microphone and the pay window.

Some things we learn to live with because it feels easier. We learn that avoiding hassle is easier than living it.

Avoiding Hassle

It is true for our careers too. Many people decide that they don’t want to re-tool. They don’t want to do-over, start fresh, or learn something new.

It stops becoming about getting better. There is more focus on the hassle. The value of leverage has changed or is not understood in the first place.

The habit of avoiding hassle crosses all generations. Many traditionals feel there is not a compelling reason to learn something different and yet much of Generation Z has learned to avoid the hassle altogether by asking Google.

Everything we do for our job, our career, or our business is done better with leverage. Instead of getting into the habit of avoiding hassle, consider the time you will save by leveraging the value of learning something new.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a four-time author and some of his work includes, Forgotten Respect, Navigating A Multigenerational Workforce and Pivot and Accelerate, The Next Move Is Yours! Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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Change is required

Change Is Required And What You Can Do

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Change is the constant that most of us face. In the workplace change is required. Technology, the economy, and even social factors insist that change will occur.

To-Do List

What can you do?

Be farsighted

Encourage

Create a path

Become a tool

Refresh habits

Monitor progress

Be a bridge

Support others

Build trust

Use patience

Read more

Listen better

Create interest

Renew faith

Give more

Expect the unexpected

Help others

Build on ideas

Let go of ego

Share

And all of this is just the beginning. Change is required, the status quo is not an option.

When change is about to occur, most people don’t ask how they can help. They ask how it will affect their job or their position.

Change Is Required

Change for the organization will mean change for the individuals. Individuals may have to give something up to support the organization getting to where it needs to be. You may get additional duties and responsibilities. All of those will require personal change.

Most people don’t quickly see how they’ve changed across time. They easily dismiss the kindness, the expertise, the attitude, and the skills they have exhibited each day.

Some things are hard to measure like the expertise of perception they develop after big risks, long hauls, and hard falls.

Their persistence and tenacity have grown, changed, and developed.

Change is a daily battle. Someone sees the success.

Your team needs you. Change is required.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten RespectNavigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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accelerating change

Accelerating Change Starts With Belief

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There is a conundrum, is change too fast or too slow? It really may depend on the circumstances and who you ask. Are you or your team accelerating change, or are you playing catch up while chasing the front runners?

Historical Perspective

Throughout history our current mainstream belief is that it took a long time to get here.

Planet Earth at 4.5 billion years old, dinosaurs lived a couple hundred million years ago, but the most rapid advancements in technology are less than a couple of hundred years old.  Some may suggest that the most significant have happened in the most recent one hundred to one hundred and fifty years.

It once took a long time to get anywhere. A twenty, thirty, or fifty-mile journey, was in fact, a small journey. A trip to town wasn’t an everyday experience for many, likely once a week or less.

Technology Changes Everything

Today, communication and information are shared around the World in seconds. Artificial intelligence is claiming a stake in what we do, how we do it, and how many humans are involved.

What about the present day at your work, are you keeping up? Is the pace of change appropriate, is your team a component of making the business a front runner?

Awareness can occur in a moment, and often it does. Deciding to act can take more time. Belief in a future fate or reality is the trigger for action, or often, a lack of it.

Accelerating Change

When you are interested in accelerating change the mechanics on the timeline are important. However, perhaps most important and often taken for granted are the requirements of the people.

Convincing the people involved that the timing is right, the pace is appropriate, and that the future outcomes are both necessary and achievable may be the slowest moving part.

Considering the most recent two hundred years, creating belief in change seems far more important than the possibility.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten RespectNavigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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strategy session

Strategy Session Starts With Bad Ideas?

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In the strategy session you recognize your job is to bring forward new good ideas. It’s emphasized that no idea is a bad idea. The rules state that you should leave your ego and judgement at the door. Does this work?

Creating a new strategy or deciding on the next big move has many potential roadblocks and hurdles. Mostly because many of the frequent contributors have already decided. They have a fixed opinion on the path.

Perhaps the rules should be different?

Roadblocks and Hurdles

If ego, self-deception, and judgement are problematic maybe the group shouldn’t be charged first with coming up with new good ideas. Instead maybe they should start a list of bad ideas.

Get all the stuff that won’t work on the flip chart. Everything that has been tried before but failed. Everything that you know won’t work. Go to the trenches, dig deep, get it all on the chart.

Is this negativity? Certainly, it could be, but bad ideas don’t necessarily mean negativity.

Strategy Session

What if you do what you’ve always done? Just go through the normal routine. The leaders give the rules, the leaders break the rules. New ideas aren’t generated and persuasion for a personal agenda is evident.

The session concludes with nods of agreement and everyone goes back to work. Except, the next day at the water cooler everyone is talking about all the really bad ideas you’re going to pursue next.

Perhaps the best way to get ego out of the way and get to a list of truly new good ideas is to start with a list of bad ideas first.

Crazy? Maybe. If you think it’s crazy let’s just go back to checking egos at the door.

One path is a waste of time, the other, constructive.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten RespectNavigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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fear success

Do You Fear Change or Fear Success?

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We know change is happening, sometimes to our liking, and sometimes not so much. Fear change or fear success, which one do you fear, or is it both? What causes you to think twice about your next move?

Growth is Success

Years ago, I planted one hundred tiny twigs (Ligustrum amurense) in a row across the front of my property. It was going to change the front of my property. Privacy, beauty, and a lot of work.

Successful growth of the plants meant change. Cutting, trimming, care along the bottom, and care on the top. A great place for leaves to pile up in the fall.

Was there some fear of success? Certainly, I had an idea what was coming. There was going to be a lot of work and care involved. I planted them, it worked, things changed.

Fear Change

Any time we start something new, any time someone suggests a change, the fear of success may be just as important to consider as the fear of failure.

Most people blame the fear of failure as the reason people don’t like change. Certainly, failure is a possible outcome, but so is success.

The status quo is comfortable. People know and understand the workload. Groups have normalized (Forming, Storming, Norming, Performing, Bruce W. Tuckman) and are performing. The outcome is generally known, the atmosphere feels stable. There is a sense of safety.

When a change is about to occur, the stability is threatened. There is new risk with an unknown outcome. Of course, if the change fails, not much will really be different.

Considering that change you see coming, do you fear success?

Fear Success

Vinyl, imitation clapboard, is popular for modern suburban home siding. It doesn’t change as often as the wooden clapboard of yesteryear. There is less fear of maintenance. A change that is desirable, no fear of more work, things stay stable longer.

The kids want a new puppy, with a new puppy comes change. Sure, who doesn’t love a cute puppy, but with the puppy comes a lot of care.

A house with a bigger yard, an apple tree, and a swimming pool would be nice. Well, on second thought, that seems like a lot of work.

Change is scary, it is really scary when it works.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten RespectNavigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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Good difference

Good Difference, Are You Making One?

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Monday through Friday is a popular schedule for many workers, others are six or even seven days nearly every week. People and businesses are often trying to make a difference. The question may be, is it a good difference?

When you ask around, most people will probably quickly agree that the World around us is changing. Are you changing, is your organization changing, or should changes be happening?

Status Quo

Choice conditions whether we change. Change is a decision. It is easy to fall in love with the status quo. In the status quo the risk feels much less. People believe, “I know this works and I’m sticking with it.”

Many people approach their Monday through Friday doing what works. Doing it over and over again, week after week, as the World changes. Change doesn’t always need to happen, but is it happening enough? Enough for you, your career, or your business?

We often pick the low hanging fruit. That is the easy fruit, reachable, achievable, and enjoyable. Life is easy, just pick what you can and move on to the next. It feels comfortable to fall in love with easy.

If nothing ever changes, easy may continue to work for a long time, or theoretically forever. In a World that is stuck or standing still there isn’t much need for change.

Good Difference

Is there a requirement for something different? Is there a requirement for change? When you recognize that the World isn’t standing still you may also realize you need to make a difference. A good difference, not a bad choice.

Choice is scary because it comes without a warranty or guarantee. What you do next may not work. It may have bugs, kinks, and turn off the people you’ve worked hard to please.

Getting a ladder to pick the fruit others are skipping, the fruit we’ve never reached for, has an unknown level of success. There is choice and risk involved. Will it be a good difference?

If nothing is changing, then I guess it makes sense to just keep doing the same thing. No need for different.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten RespectNavigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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Interesting Story

Interesting Story, Now I Get It

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People have told stories for thousands of years. Is story telling the way we learn, grow, and become more successful? Do you have an interesting story?

Story Value

Go to any museum and you may wonder about the story. The artifacts are there, they are clearly visible and on display. We can often read a short version of history on a plaque or push a button to get an audio version. This helps us connect, but we still don’t always know the story.

If we are shopping for a used car, we may want to know the story. When we go to a new small town, or a mom and pop restaurant we may wonder, “What is the story here?”

Better yet, watch an episode of American Pickers or Pawn Stars. When they buy something, they want to know the story. Often you’ll hear the stars of these shows ask about the story and declare a perceived value based mostly on, you guessed it, the story.

Interesting Story

In the workplace, our connection with purpose, why we do what we do, is meaningless without the story.

When we are in training seminars or workshops the value of the training is increased with the story.

You’ve likely heard of death by PowerPoint. You’ve witnessed the endless slide decks that could simply be displayed while the participants watch and read. There is not really a need for the so-called, presenter.

When you want buy-in for your change. When you want your employee teams to learn more, be more, and connect more, you may want to consider the story. Most employable people can talk about or read a slide deck.

When you attend the meeting, go to a seminar, or take a seat in the grand ballroom at the conference the question you really want to know the answer to is, “Do you have an interesting story?”

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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need training

They Need Training, As The Leader I Don’t

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More common than you may think, the finger is pointing the wrong way. It seems pretty silly, but authority often gives the power of the point. Pointing to this, or pointing to that, and proclaiming a lack of change is the problem. Does your organization need training?

Adapt or Change

One often forgotten part of training is that training means change. Sometimes the boss will point out who needs training, but in his or her mind that means everyone else needs to adapt to their style and way of doing things.

This could be a great idea. It could also be a voice that screams divide and conquer. Conformity under duress is not consensus.

Scorned Employees

Many organizations have scorned employee teams. Employees who have been punished for trying a new way, expressing a different thought, or not abiding by the directions of the boss. Certainly, this may be a balancing act for any employee, and for their boss.

The best path, the one that feels safe, is the path of not too much or too little, just the right amount.

Why are employees sometimes punished for trying to make things better? Is it fear that causes the punishment?

Fear of Inferior

I will never forget the boss who wouldn’t participate in the playful online IQ test. The boss who shared with me how he will have to, “knock her down a few pegs,” because she spoke out of turn in a meeting. And a boss who advised your only role in the meeting is to listen, not contribute.

Another all-time favorite for the list are the bosses who want assessments for the team but are absolutely not interested the same assessment for themselves.

There are countless times that a business owner has recommended training when the front-line team is not the only place that training is needed.

Need Training

There are so many ways to engage, to inspire, and to lead. The small business owner, the boss, or the otherwise noted workplace leader should recommend training and be open to employee development. Not doing so would be such a waste.

One question the leader should always ask, “Are WE getting better?”

Training applies to everyone.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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worked yesterday

This Worked Yesterday, So It Will Work Today

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Habits are what carry most people through each day. Self-improvement experts are always suggesting that people should change their habits. If it worked yesterday, will it work again today?

Many people stick with what is familiar.

Right arm in the right sleeve first, it is the way to put on a jacket.

Coffee before any work begins.

The number four combo in the drive-through restaurant.

In the workplace people often groan about boredom. They can’t stand Monday, start a little happy dance on Wednesday afternoon, and are excited for the end of work on Friday. Included in their status quo are the grumbles about their repetitive, monotonous, and humdrum jobs.

They retire there, but before they do, in their final days, they discover something. They discover that it is their chance to leave something behind. Perhaps it is a legacy, a chance to make an impact, a chance to tell the story of how to make it better and why the work matters.

Risk Change

Some of the best companies have failed. Some of the best companies have changed.

People sometimes proclaim, “Nothing will ever change around here.” Yet it is that same story that they work for each day.

Some businesses strive for process improvement through Six Sigma, or other cleverly named methods of perfecting a process. Reduce waste, improve efficiency, and have no defects.

It is fantastic during the build. It accomplishes something. Long term it creates a mindset of perfect it, lock it in and never change. Then there is the concept of continuous improvement, but then people are at odds with the philosophy. Do we change or stay exactly the same?

Habits are micro steps to creating an outcome. They build confidence or destroy it. Lessons are learned, some should be kept and others discarded. This worked yesterday, it took a while to perfect the process, lock it in. It will work today.

What is familiar is comfortable. Habits are supposed to be the process that creates the desired outcome.

If it worked yesterday, it will work today.

Worked Yesterday

Some things never change and some shouldn’t. Some shouldn’t be the way they are, and some should never have started.

One of the best ways to start your day may be with the optimism of your first day.

I am not completely sure what is going here, but I really want to learn something new.

Maybe this is the best habit of all.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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Will AI change

How Will AI Change Your Service?

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Let the cat out of the bag. If you aren’t paying attention to Artificial Intelligence (AI) you may get left behind. Of course, many of us are adopting it and using it with micro changes that are so subtle we barely notice. How will AI change your service?

Easy Targets

Customer service and the customer experience are easy targets for AI intervention. Computers are increasingly storing more and more information about human interactions, behaviors, and patterns.

While privacy has been a concern, it is all happening very fast, and sometimes without your knowledge. These are important aspects, but this likely won’t stop the process.

Simulated voice technology is rapidly expanding. Computers are calling people, and people find it hard to recognize the difference between a human, and the computer. There is face recognition in pictures stored on your phone, the social media channels have data about you, and some suggest big brother is watching.

How can all of this benefit us? It is simple really.

Can You Imagine

Imagine you wake up in the morning, check your calendar on your phone, send a text to person you are meeting with that day that you’ll arrive by 9:00 AM. Later you go to your car, your car won’t start and your car battery starts to lose power and eventually dies. Now you won’t make your 9:00 AM.

AI knows all of this. It knows your calendar, who you are meeting, and that you confirmed the appointment. It knows you tried to start your car several times. Your car reported a check engine situation and right before the battery died it sent an electronic signal indicating what was happening.

Will AI Change Your Service

Now you need a ride, you need to notify the person you are meeting with, and you need to know how long until you can actually arrive. Guess what, AI can manage all of this. It knows your location, how long until Uber can be there, the location you are going to, traffic patterns, and more.

No need for you to panic, make calls, calculate times, and adjust schedules. AI can do it all. In fact, it can not only do it faster, it can do it better because it has more data on current situations that may affect your journey.

The future of the best customer experience exists in AI. It has already started.

Therefore, the best question may not be, “How will AI change your service?” The best question may be, “How fast can you jump on board?”

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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