Sometimes it is all that people want. They just want a decision. Do you suspect you know the answer before the final word is delivered? What is driving decisions in your organization?
Impatience is often a problem when people believe they know the correct path. The opposite side of impatience may be analysis. What does the data tell us? What evidence exists?
Decisions and Organizational Flow
While it may seem surprising to some, the organizational culture may be responsible for driving decisions. In larger organizations, a lack of understanding about subcultures may be one of the reasons for resistance or change failure.
Most people want to support the decision, the better your culture the more likelihood of decision support. This is simple, when you have a highly engaged workforce. Many will be easily able to follow the path. They’ll believe in it, and they’ll follow it.
Therefore, the first step that is often cited as getting buy-in, is important. Buy-in can be created in many ways, but at the root of buy-in is culture.
Culture is Powerful
Consider that when the culture is committed to customer service, making changes that will positively impact the customer feel easy. A culture that is commitment to technology use, well, they’ll embrace being the front runners for the latest gadgets.
In somewhat of a contrast, cultures that are committed to the highest quality in their product, much to the surprise of some, often struggle the most with change.
Do you know why? The answer is easy, their workforce is attached emotionally to what they feel is a perfected product. Change may tarnish perfection.
Your organization has a culture. Decisions that drive future direction are guided by beliefs. Buy-in for change will be closely attached what employees feel.
As a result, often the roadblocks for change are unknowingly created by the very culture an organization works so hard to create.
Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.