Recently someone asked me what makes an employee special. The conversation was centered on a particular employee known to both of us and how he, or why he, was promoted. My suggestion was that his attitude made the difference. Is attitude everything or just something?
Skills and Attitude
Skills are important and nearly everyone focuses on skill building. Is attitude a skill? We know that hammering a nail requires a little skill and a little energy and there is labor involved. The same is true about attitude. We often just don’t understand the aspects of emotional labor.
Most jobs require specific skill. Therefore, nearly everyone has demonstrated that they have acquired the skills necessary to do the job. You don’t have to look far to find someone who has more experience, a different or better education, and perhaps even some natural talent that sets them apart.
Leverage and Labor
Recently, I was asked to speak to a small group about entrepreneurship. One of the underlying principles of my talk was about leverage. In my business, leverage is everything. Most of the work, the marketing, and the building of intellectual property, it is all leveraged.
Leverage and your emotional labor are what sets most people apart.
People pursue the degree, not a bad choice.
People work hard and for great lengths of time, which is reputable, respected.
In the workplace, people with the wrong attitude are seldom promoted.
Your knowledge, skills, and abilities are only the minimum requirements. Consider the decisions and choices that people make throughout the day, for many days, for the time that some people will call a career, this is what makes the difference.
Is Attitude Everything
When you endure the emotional labor, you’ll create something.
Prove you have the ability to navigate the political currents, adjust your habits, set your ego aside, and work to help not just to finish. Most of all, when you bring your energy, demonstrate resilience, and show up better than the rest you’ll have leverage.
Is attitude everything? Your attitude is not just something. When attitude is what you stand for, you’ll stand out.
Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.