More common than you may think, the finger is pointing the wrong way. It seems pretty silly, but authority often gives the power of the point. Pointing to this, or pointing to that, and proclaiming a lack of change is the problem. Does your organization need training?
Adapt or Change
One often forgotten part of training is that training means change. Sometimes the boss will point out who needs training, but in his or her mind that means everyone else needs to adapt to their style and way of doing things.
This could be a great idea. It could also be a voice that screams divide and conquer. Conformity under duress is not consensus.
Many organizations have scorned employee teams. Employees who have been punished for trying a new way, expressing a different thought, or not abiding by the directions of the boss. Certainly, this may be a balancing act for any employee, and for their boss.
The best path, the one that feels safe, is the path of not too much or too little, just the right amount.
Why are employees sometimes punished for trying to make things better? Is it fear that causes the punishment?
Fear of Inferior
I will never forget the boss who wouldn’t participate in the playful online IQ test. The boss who shared with me how he will have to, “knock her down a few pegs,” because she spoke out of turn in a meeting. And a boss who advised your only role in the meeting is to listen, not contribute.
Another all-time favorite for the list are the bosses who want assessments for the team but are absolutely not interested the same assessment for themselves.
There are countless times that a business owner has recommended training when the front-line team is not the only place that training is needed.
There are so many ways to engage, to inspire, and to lead. The small business owner, the boss, or the otherwise noted workplace leader should recommend training and be open to employee development. Not doing so would be such a waste.
One question the leader should always ask, “Are WE getting better?”
Training applies to everyone.
Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.