Are simulations and real life experiences the same thing? When we want to change or transform an organizational culture, can we do it through simulation? Do you have simulation experience or the real thing?
Real or Simulation
In our organizations, we can experience safety training, productivity training, or be warned of what is, or is not, harassment.
We may also get training about culture, leadership, and the importance of delivering exceptional service.
I can play a fifty-nine minute video on my sixty-inch television that looks like a fireplace burning. This is a simulation. Sure I can turn up the heat and put on some ambiance music and make it all seem pretty cool. Is this the same as the real deal? What have I just experienced?
Is the video game, the scary movie, or reality TV show the same as real-life experiences? We sometimes like to think so, it gives us an experience but that experience exists within a safety zone. It is not real. The consequences are different and as a result so are the experiences.
When people have had a close call, a near to the real experience, experience, it may be enough to alter behaviors. It seems that the key may be to simulate as much as possible to create the feeling of reality. This is still, always, simulation experience.
So when we want to transform an organization. When we want to deliver a better sales experience, better customer service, and have a culture of growth and inspiration. A simulation may not be enough.
We can’t live within the comfort of safety that is provided by the simulation. The real thing has to occur. Sure, we may get inspired or motivated to attempt a positive change, but until we actually experience it, it is just a simulation.
The simulation experience provides safety. It shields us psychologically from the real thing.
That makes it pretty easy to turn off the transformation and go back to the comfort of our safety zone.
Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.