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October 2017

Executive Briefing

October 12, 2017 @ 8:30 am - 10:00 am
Williamsport / Lycoming Chamber of Commerce, 102 W. 4th Street
Williamsport, PA 17701 United States
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$99.00
#CustServ Business Team

This event will brief leaders, decision makers, and influencers about why a customer service culture is more important now than ever before. Cost is $129.00 (non-members) or $99.00 for Williamsport / Lycoming Chamber of Commerce members. See details by clicking on the website link below.

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Customer Service Culture Seminar – Wmspt, PA

October 26, 2017 @ 8:30 am - 4:00 pm
Hampton Inn Downtown Williamsport, 140 Via Bella Street
Williamsport, PA 17701 United States
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$289.00
business people #custserv

Customer service is a culture, not a department seminar. Full day seminar. Additional details by clicking on the website link below.

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November 2017

#CustServ Talk at All-For-One-Wedding-Pros

November 1, 2017 @ 12:00 pm - 1:30 pm
Genetti Hotel Williamsport, 200 West 4th Street
Williamsport, PA 17701
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Dennis Gilbert, CSP

Attending the chapter meeting and speaking with the group about important trends in customer service. #CustServ The Customer Service Culture Books will be available for purchase and I will be happy to sign them.   https://youtu.be/YHP2_1jqILc

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Customer Service Culture Seminar – NJ

November 2, 2017 @ 8:30 am - 4:00 pm
Sheraton Lincoln Harbor, 500 Harbor Blvd
Weehawken, NJ 07086 United States
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$289.00
Customer Service Seminar at Sheraton

Customer service is a culture, not a department seminar. Being held in Weehawken, NJ. Full day event. Price is $309.00 or $289.00 if prepaid by 9/20/2017. Additional details by clicking on the website link below:

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#CustServ Talk for BNI Regional Group

November 9, 2017 @ 6:45 am - 9:00 am
Farrington Place, 416 W 3rd Street
Williamsport, PA 17701
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Dennis Gilbert CSP Appreciative Strategies

I will be providing a short 20 minute talk about the importance of building a culture of customer service.   Books will be available for sale and I will be happy to sign them if you choose.   https://youtu.be/YHP2_1jqILc

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December 2017

Book Signing – Library Express

December 15, 2017 @ 6:00 pm - 7:30 pm
Library Express, 300 Lackawanna Avenue
Scranton, PA 18503 United States
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Book signing Dennis Gilbert

Dennis will be on-site signing books and chatting. Books will be for sale through Library Express.   https://youtu.be/YHP2_1jqILc  

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February 2018

Williamsport Inventors Club – Entrepreneurship and Lessons Learned

February 28 @ 5:30 pm - 7:00 pm
IMC Williamsport PA, 1127 W. 4th St.
Williamsport, PA 17701 United States
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Free
Dennis Gilbert Dennis E.

Dennis will be giving a casual talk about entrepreneurship and lessons learned. Launching your own business can be exciting and fun. It also doesn't always develop exactly the way you may expect. This will be an "off the cuff" format inviting questions and interaction. This event is free, guests are encouraged, registration is required. (Contact IMC, Williamsport, PA)

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March 2018

Customer Service Culture, not a Department Seminar – Wmspt, PA

March 27 @ 8:00 am - 12:00 pm
Genetti Hotel Williamsport, 200 West 4th Street
Williamsport, PA 17701
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$179.00
business people #custserv

Customer service is a culture, not a department seminar. Half day seminar. Additional details by clicking on the website link below.

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April 2018

Customer Service Culture not a Department Seminar – Wilkes-Barre, PA

April 17 @ 8:00 am - 12:00 pm
Genetti Hotel & Conference Center, Wilkes-Barre, PA, 77 East Market Street
Wilkes-Barre, PA 18701 United States
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$179.00
business people #custserv

Customer service is a culture, not a department seminar. Half-day seminar. During this special event Dennis Gilbert will serve as the host and lead instructor. Dennis Gilbert   Also Marty Wolff will be on board and will give a brisk 15-minute talk about Customer Service as a Strategy. Marty Wolff   Join us on April 17, 2018 in Wilkes-Barre, PA Seminar Details / Registration

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June 2018

Aspiring Leader Seminar – Williamsport, PA

June 12 @ 8:30 am - 4:00 pm
Genetti Hotel Williamsport, 200 West 4th Street
Williamsport, PA 17701
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$299
Aspiring Leader Seminar

Today's leaders are more than just supervisors or management team members. They are the heart of inspiration, team work, and create the atmosphere required for the pursuit of common goals. This seminar covers many of the foundation skills that build great leadership habits. Participants will explore what it means to be a leader, not just a supervisor or manager. We'll be covering change, communication, and motivating the team. Tough topics that are sometimes taken for granted such as resiliency, understanding

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