Customer Service Training
Increase your competitive edge!
“Customer service isn’t limited to call centers, technical support, and on-line chat. Customer service means you’ve built a high performance culture dedicated to selling more while improving both loyalty and retention all while demonstrating value that increases profit.”
Why should my organization make an investment in customer service training?
Perhaps the first thing to keep in mind is that customer service or the customer experience is about culture. It is not a department.
Exceptional service is vital to all organizations. Often your service is what makes or breaks a customer relationship. Today’s economy is driven by organizations that thrive on delivering exceptional customer service. Here are a few key points to think about:
- Unhappy customers tell “everyone”
- Customers want to feel respected
- Happy, respected customers are more loyal
- Organizations with exceptional service typically have greater profit
- It costs more to get new customers than to establish loyal ones
Organizations need to take charge now to increase their competitive edge.
Through his corporate entity Appreciative Strategies® Dennis has dozens of training seminars devoted to customer service, loyalty, relationships, selling, and building world class customer focused cultures.
Many teams procrastinate about their need for training for longer than what a positive transformation will take. Don’t miss the opportunity to make a difference for your team.