Books and Resources

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#CustServ The Customer Service Culture

#CustServ The Customer Service Culture – Coming October 3, 2017!

Forgotten Respect by Dennis E. Gilbert

Pivot and Accelerate Book


Love to Hate the Boss



90 / 90 Book

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Upcoming Public Events

  1. Book Signing – Library Express

    December 15 @ 6:00 pm - 7:30 pm
  2. Customer Service Culture, not a Department Seminar – Wmspt, PA

    March 27, 2018 @ 8:00 am - 12:00 pm

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