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Do You Ask About Training Needs?

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Many times I’ve been asked to either conduct a formal training needs assessment or provide consultation to other workforce professionals who are charged with conducting such an assessment. At some level with nearly every client I engage with we are exploring some level of assessment based on needs, some are very informal and some are

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Does Experience Make You A Better Negotiator?

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When I was in my early 20’s I remember going into a television store (long before on-line shopping or super stores) and trying to strike a bargain with the store owner for a brand new floor model television set. My experience and negotiation skills were terrible and I left the store without the set and

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5 Skills for Transitioning Supervisors

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You have to start somewhere and probably most of today’s best workplace leaders were once just part of the crowd. Transitioning from working as a peer to becoming a supervisor isn’t always easy, but with some energy spent in the proper areas new supervisors can make it look easy. It happened to me, one day

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3 Tips for Minimizing Millennial and Gen Z Turnover

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Probably at least 1 out of every 5 clients that I speak with mention to me that one of their biggest problems is retaining the millennial or generation Z workforce. Employee turnover is costly. What if you could begin to implement low-cost actions that will start making a difference today, would you do it? While

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Did You Create Buy-in?

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If you have ever been involved in a workplace change effort, you probably already realize the significance of creating buy-in. CEO’s to front line staff often feel responsibility to encourage and support change efforts and buy-in is a significant part of the change process. Recently I wrote about tips for creating buy-in for change efforts

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Does Good Negotiation Require Big Risk?

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Negotiation skills and managing risk are critical in many job roles. During my career I’ve met plenty of people who are energized by risk, and plenty of people who are so risk adverse that despite having tremendous talent, they achieve very little. If you are going to be successful at negotiation do you need to

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3 Tips to Pull You Towards Your Goal

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Push or pull, which is the best? Recently I wrote about the concept of push or pull and decided it may be important to explore several tips for how to create less push and more pull when moving towards your goals. While it is often easy to consider strategies and describe tactics that can help

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Are You Pushing or Being Pulled?

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There are a lot of people working really hard. There is a good chance you are one of them. There are also a lot of cliché’ phrases, idiom’s, and meme’s floating around social media channels about working smarter and not harder or how if you love what you do you’ll never work another day in

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Internal customer service

Is Internal Customer Service More Important?

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I believe that we learn the basics of customer service at a very young age. Before we are teenagers we probably know something about friendliness, kindness, and the power of a smile. We may not realize the linkages of our life experiences to business performance, but the fundamentals of customer service are often present. What

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Do You Create Shared Experiences?

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Imagine yourself in a public seminar, you’ve been asked to complete a short one-page worksheet individually, there is a front and back to this one-pager, it will require about 15 minutes of your time to complete.  Suddenly about six minutes into the activity the facilitator shouts stop. You glance around and many facial expressions show

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