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customer service time appreciative strategies

Customer Service Time You Will Never Get Back

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Apologies do not always make a difference. Attempting to fix a wrong will not always make it right. Unfortunately, in many circumstances customer service time is time that you will never get back. Have you lost time that you’ll never get back? In a rapidly expanding service economy organizations that focus on proper delivery, minimizing

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Emotional Labor

What is Emotional Labor and Does It Matter?

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Are you tired of doing things that you really don’t want to do? Have you been patient with your career goals and are now growing weary of putting in the time? You may still have some emotional labor to endure. Enduring the Work The boss asks you to follow up on the delinquent accounts, but

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wants and needs

Wants and Needs, Which One Will You Get?

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We often use the words interchangeably. In our real world experiences there is a difference between wants and needs. This is always important for those who sell and for those who buy. We may want the most expensive shoes, the coolest looking car, or the house that offers the most luxury in the greatest neighborhood.

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Your Best Work

Doing Your Best Work and Getting Your Card Punched

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Chances are good that the job market in your area is very competitive. It may also be a possibility that opportunities for advancement within your organization are highly competitive. Are you doing your best work? Career minded individuals certainly believe that they are. Honing Your Skills You work hard to hone your presentation skills. You

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gut feel

Can You Improve Your Gut Feel?

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I asked the question, “Do you ever follow your gut?” Whenever I ask this in a seminar I get many heads nodding to the positive. A gut feel is an interesting dynamic, is it correct? Can you improve your gut feel? Our instincts are powerful, but are they really instincts or lessons learned? Touch a

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ethical challenges

Ethical Challenges for Leaders and Role Models

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The backbone of honorable leadership may be ethics. Do you stop to think about how your leadership practices affect employees, morale, or sales? Have you considered the ethical challenges or decisions that you may make every day? I believe the root of your behavior often depends on the questions you ask yourself. For many employees

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apologies improve performance

Do Apologies Improve Performance?

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Apologies are important but they shouldn’t be a crutch. Do you have to apologize often? Do you believe apologies improve performance, or the perception of performance? Excuses and Dropped Balls In business or our workplace relationships, we often hear excuses for poor performance or dropped balls. I forgot about that, I’ll do it right away. 

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meeting cancelled

Meeting Cancelled, What Will You Do?

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In workplaces everywhere, there are a lot of meetings. Meetings for strategy, meetings for follow-up, meetings intended to improve communication, and so many more. Imagine if your meeting cancelled, what would happen? In bad or difficult weather conditions, schools and businesses shut down. For some that is a good time, for others not so much.

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Choose choice

Do You Choose Choice Or Not Have One?

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Have you ever felt like you didn’t have a choice? Often the truth is that you have to choose choice. Habits control much of what happens throughout our day. When we are under stress or pressure, we often will default to what feels natural, safe, or puts up a wall. No Choice People often suggest

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Balance productivity

How to Balance Productivity and Worry

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Getting organized, understanding what needs accomplished, and making the best use of our time is important for every professional. Do you worry about obstacles, roadblocks, and asteroids? How do you balance productivity and worry? Worth Worry? We can worry about many things. Worry if our car can make the trip, if it will start in

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