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benchmarking strategy

Benchmarking Strategy And The Edge Of Technology

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Things around us seem to be moving quite fast. Rapid change somehow has become the norm, at least for many. What is your benchmarking strategy? Are you working off the latest or processing on dated belief? Experience as a Tool Experience is a wonderful tool. While it may seem odd to label experience a tool,

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emotionally intelligent

3 Emotionally Intelligent Actions For Customers

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In a service economy, customer service means everything. Unfortunately, sometimes our perceptions or behaviors don’t seem to align with customer needs. Are you taking emotionally intelligent actions? Organizational Actions Certainly, most organizations believe that they are acting responsible for the customer. At the same time, they are also appropriately conditioned to act financially responsible for

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results driven performance

Results Driven Performance and How To Get It

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Talk to a few people about change and you’ll certainly find a few people who express opposition to doing something new or different. Does this same mindset contribute to your performance? Do you have results driven performance? It seems ironic that so many businesses want to test their product before the full release. It is

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measure productivity

How To Measure Productivity Through Metrics

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Overwhelmed, too busy, and unsure of exactly how to save yourself? Join the crowd. People everywhere are concerned about improving personal efficiency. How you measure productivity is a good place to start. Metrics Most measurement begins with metrics. In our digital world personal productivity often includes metrics centered around email processing. Ask someone how busy

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invited feedback

Invited Feedback Is The Secret For Change

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You have experience and experience matters. When you see questions as an opportunity for feedback you jump in to give it. Feedback is often only valuable if it is invited feedback, everything else is just noise. It can be frustrating, as a parent, a workplace leader, or a special adviser to the committee. When you

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dramatic change

Dramatic Change and the Squeaky Wheel

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Most stories are dramatized for the intended benefit of audience engagement. When change is happening in your workplace is it dramatic change? It starts at a very young age. Children cry or dramatize the situation to garnish more attention, bring attraction to the problem, and spark someone else into action. Often it is valid, sometimes

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powerful belief

Powerful Belief and the Facts Surrounding It

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Believe you are going to have a good day or a bad day, and you will find lots of evidence to support your belief. Belief has an amazing effect on performance. Do you have powerful belief? We see it in religion, in politics, and with innovation. Belief often creates power. Have you considered how your

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excellence cost

What Does Excellence Cost?

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Many individuals and businesses strive for excellence. It is an admirable goal. Does excellence have a price? What does excellence cost? It seems that there may be many potential ways to measure the cost of excellence. We can consider hours spent, hard costs such as tools or equipment, and perhaps the opportunity cost of trading

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using empathy

Leadership Habit 35: Using Empathy

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It seems that most people are promoted in organizations because they’ve shown strong technical skills. They have impressed the CEO with their knowledge and comprehension of business requirements. Are they effectively using empathy? Technical Expertise Technical skills are important. The newsflash is, they are not everything. One of the hardest things for emerging workplace leaders

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small errors

How Small Errors Become Big Problems

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It is common for big problems to be linked to big errors. Often though the big problem developed from small errors that grew over time. Are small errors worth fixing, or should they be ignored? Bad Habits It often feels natural to skip over the little mistake. Many believe it is perfectly fine to procrastinate

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