Blog

service culture noise

Service Culture Noise, It Does Not Sound Like Spam

Tags : 

Spam annoys everyone. Most of us wonder why anyone would spam as a business strategy. If you’re striving to build brand and make some noise, try service culture noise, not the sound of spam. Certainly, definitions of spam vary. Some believe spam is anything they don’t want shoved in front of them. Email, social posts,

Read More
Will AI change

How Will AI Change Your Service?

Tags : 

Let the cat out of the bag. If you aren’t paying attention to Artificial Intelligence (AI) you may get left behind. Of course, many of us are adopting it and using it with micro changes that are so subtle we barely notice. How will AI change your service? Easy Targets Customer service and the customer

Read More
filtering information

Are You Filtering Information, Should You?

Tags : 

What is your understanding of information filters? Should we be filtering information? If yes, what or how should we be doing it? When you shop online, browse eBay, or look for a book on Amazon, do you use filters? The information filter in these cases helps us to narrow our search, be more precise, and

Read More
will you arrive

Career Advancement: When Will You Arrive?

Tags : 

Finish school, go to college, do an internship, get a starter job, and be persistent. That is the advice of many. It isn’t bad advice but when will you arrive? What do many people who are serious about their career do? They follow the advice of others. They observe those who appear to align with

Read More
things will change

Things Will Change. Will You, Are You?

Tags : 

Many people just want to move forward, yet they compare and contrast everything to the past. Often people are looking for differences and identifying that the unknown may not work. Things will change, the biggest question may be, “Will you?” My cell phone failed a drop test last week. I knew immediately that there really

Read More
team motivation

Team Motivation and People Who Care

Tags : 

Getting people motivated to move or spring into action, is it possible? What are you doing about team motivation, is everyone excited and engaged? Certainly, there are people who scoff at the suggestion of motivation. They believe that motivation is entirely intrinsic and that you cannot get people to be more motivated. We also can’t

Read More
offload problems

Do You Offload Problems To Your Customers?

Tags : 

Have you ever walked the path of least resistance? Do you look for the easy route to build product or provide services? Easy is often viewed as advantageous, in the short run at least. That advantage is less cost, but at what price? What happens when you offload problems? It seems to be the nature

Read More
high value customers

Do You Know Your High Value Customers?

Tags : 

Who are your high value customers? How do you define high value? What is in it for your organization and what should be in it for the customer? Frequent Buyer The staff at your favorite restaurant may know the high value customer. It is the person, couple, or family that comes in often, doesn’t push

Read More
changing organizations

Changing Organizations and Why Some Never Will

Tags : 

What you like, you like. Many people like the comfort of knowing the outcome, even when it may not be favorable. What is one thing that changing organizations have in common? It may have something to do with the people, but it is more likely about attitudes and beliefs. Same Story Many people get up

Read More
Brainstorming session

Brainstorming Session and You Have a Seat at the Table

Tags : 

Many engage in their job role hoping to get a seat at the table. They often wish for the chance to participate, to tell their story, and offer their idea. Have you been invited to the brainstorming session? Seat at the Table We know how to act when we’ve been invited to the birthday party,

Read More

Search This Website

Subscribe to Blog via Email

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Upcoming Public Events

  1. Aspiring Leader Seminar – Williamsport, PA

    June 12 @ 8:30 am - 4:00 pm

Blog (Filter) Categories

Follow me on Twitter

Assessment Services and Tools

Strategic, Competency, or Needs Assessments, DiSC Assessments, 360 Feedback, and more. Learn more