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performance gaps

Performance Gaps, Energy, and Expectations

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Most business plans solidify the intent to close the gap. This gap exists between where they are today and where they want to be at the next checkpoint. What are your performance gaps and are your expectations compelling enough to keep you moving? Some of the hardest working people are not content. In fact, being

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Motivation and caring

Motivation And Caring And Other Things That Move Us

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Do you believe you are motivated? Are motivation and caring connected? Understanding motivation may not be as simple as many people believe. Things That Move Us I have to keep pushing to get this done otherwise I may be fired. We need the numbers for the meeting on Thursday; next week’s inventory purchases depend on

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Better habits

Better Habits And Your Personal Masterpiece

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Do you need better habits? Human capability is amazing. When you study anything historical, you’ll find that the human race has accomplished astounding things in a very short period of time. What you do with your life or your career is often based on simple things called habits. Many suggest that we are creatures of

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positive focus

Positive Focus – Find Ten Reasons Why

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People often suggest that they are going to focus on the positive and that they are committed to a more positive outcome. Do you have a positive focus or are you really a naysayer? Thoughts and Words A positive focus starts with what you think. It is confirmed, broadcast, and replicated by what you say.

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Career path

Who Will Choose Your Career Path?

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There are many people giving career advice. The experience of a career may be different for everyone. Like success, respect, and good art, each person may define it differently. What is your career path? People nearing the end of their career may often suggest that you should do what you love, love what you do,

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reaction culture

Reaction Culture In a Service Economy

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Have you ever avoided a conversation, speaking up in a meeting, or taking a call from a customer because you’re anticipating a harsh undesirable reaction? Does your workplace have a reaction culture? Reaction Culture In the reaction culture, our plan is to wait for something to break. We wait for the compliant, the problem to

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sales tactics

Sell Me This Pen And Other Sales Tactics

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“Sell me this pen,” is a line from the movie, Wolf of Wall Street (2013), starring Leonardo DiCaprio. If you haven’t seen it, I am happy to recommend it. What sales tactics are you using? We all sell, right? Sell Me Our telephone rings with an unknown caller appearing on the display, many will skip

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Good service

Good Service Done Right, Can You Find It?

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It seems that there are universal truths about many things in life. Are there universal truths about customer service? Can we still get good service done right? Many believe that it is a very interesting time for small businesses, franchise holders, and non-profit organizations. Likely, there are no limits on size, shape, or even sector.

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employee training

New Habits May Come From Employee Training

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The interest in employee training often sparks from a problem. A breakdown in customer service, an incorrect shipment, or supervisors who lack skills to lead, may lead to an interest for employee training. Will it work? Since I’m in the business, it is something that is near and dear to my heart. Training can be

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successful service

Successful Service Is a Promise Kept

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Customer service goes wrong when the first reaction is to deny a problem exits. The most successful service happens when the promise to the customer is kept. Every transaction contains a promise to the customer. This product will work, you will get fast delivery from our on-line store, pressing one will get you to technical

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