Blog

Trusted groups

Trusted Groups and The Market You Serve

Tags : 

Do you know how business is done? Is it about a quality product or service, is it about marketing and sales? Of course it is. In a connected economy it may also be about trusted groups. The evolution of social engagement is interesting to say the least. Twenty years ago, there were fewer options. The

Print Friendly, PDF & Email
Read More
finding support

Finding Support For What You Want and Believing It

Tags : 

Information is available in abundance but what is the quality? Are you finding support for your ideas or behaviors? Do you believe what you find? Confirmation bias may be the correct term. It is when we find data or information that confirms our initial beliefs. It’s data or feedback that validates and supports what we

Print Friendly, PDF & Email
Read More
risky

“That’s Risky.” Whispered The Manager

Tags : 

How do you navigate risk? Do you feel that you are a bit of a risk taker, or that you are much more conservative in your approach? Is there value in risk? Are you a little risky? It can be as simple as being willing to speak up in a meeting, or more complex like

Print Friendly, PDF & Email
Read More
nomophobia

Nomophobia, Workplace Anxiety, and Motivation

Tags : 

Human behavior is a factor in our workplace every day. Behaviors and habits shape decisions and choices from the moment our eyes open until the moment we sleep. Have you heard of nomophobia? While I’m not sure, and I’m not confident in the origin of the word, its existence is real. At least as early

Print Friendly, PDF & Email
Read More
world of mouth

World Of Mouth, Is It Working For You?

Tags : 

Many business leaders will share with you that the face of business is changing. They may not be able to put their finger on which direction, but they recognize a shift. It is the age of a service and connection economy which leads to World of mouth. How are you navigating? The CEO needs a

Print Friendly, PDF & Email
Read More
accelerate forward

Accelerate Forward or Race To The Bottom

Tags : 

I love mornings. Every day is a new chance. It is a clear slate, an open path, and full of new opportunity. Each day people and business ventures will make a choice to accelerate forward or race to the bottom. What is your choice? Bottom Racers Some people get it wrong. They believe that louder,

Print Friendly, PDF & Email
Read More
your list

Your List Is Your Treasure, Unless It’s a Bad List

Tags : 

Competition excites many people. It positively excites me. I like analogies connected to winning and being appropriately assertive. People sometimes suggest that they are, “taking names.” Who is on your list? Taking Names Many connect the concept of taking names to mean you’re creating a list. Likely, it is a list of people to be

Print Friendly, PDF & Email
Read More
balancing customer service

Balancing Customer Service or Tipping The Scale

Tags : 

People often suggest that most things in life require balance. Are you balancing customer service? Does the harsh outweigh the delight? Doing your best work matters. Doing your best work and being recognized for it may feel like it matters even more. What happens when your best work is criticized? Show Appreciation Every day employees,

Print Friendly, PDF & Email
Read More
customer service pace

Customer Service Pace and the Cutting Edge

Tags : 

Suggest to someone that we are existing in a fast-paced World and you likely won’t be starting an argument. Most will easily agree. In your organization, what is the customer service pace? You have two paths. The first path is to do it the way you’ve always done it. The second is to figure out

Print Friendly, PDF & Email
Read More
culture distinction

Culture Distinction or Extinction, Which Should You Choose?

Tags : 

We sometimes don’t know how things started, or perhaps worse, what caused them to end. What is the culture in your organization? Do you have culture distinction or is the culture headed for extinction? The More We Learn It seems like the more we learn, the deeper the questions become. Archeologists and anthropologists continue to

Print Friendly, PDF & Email
Read More

Search This Website

Subscribe to Blog via Email

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Upcoming Public Events

  1. Managers Toolbox Event – Williamsport

    October 2 @ 8:00 am - 5:00 pm
  2. Developing Middle Managers : Part 1

    October 16 @ 8:00 am - October 18 @ 5:00 pm
  3. Bridging the Gap Event

    October 24 @ 8:30 am - 4:00 pm

Blog (Filter) Categories

Follow me on Twitter

Assessment Services and Tools

Strategic, Competency, or Needs Assessments, DiSC Assessments, 360 Feedback, and more. Learn more
%d bloggers like this: