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excellence cost

What Does Excellence Cost?

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Many individuals and businesses strive for excellence. It is an admirable goal. Does excellence have a price? What does excellence cost? It seems that there may be many potential ways to measure the cost of excellence. We can consider hours spent, hard costs such as tools or equipment, and perhaps the opportunity cost of trading

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using empathy

Leadership Habit 35: Using Empathy

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It seems that most people are promoted in organizations because they’ve shown strong technical skills. They have impressed the CEO with their knowledge and comprehension of business requirements. Are they effectively using empathy? Technical Expertise Technical skills are important. The newsflash is, they are not everything. One of the hardest things for emerging workplace leaders

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small errors

How Small Errors Become Big Problems

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It is common for big problems to be linked to big errors. Often though the big problem developed from small errors that grew over time. Are small errors worth fixing, or should they be ignored? Bad Habits It often feels natural to skip over the little mistake. Many believe it is perfectly fine to procrastinate

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perfect plan

Creating a Perfect Plan or Failure

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Most great efforts happen when there is a plan. Do you have a vision? Have you invested in creating the perfect plan? Some people, and businesses, try to launch without a plan. Their plan is to go with the flow, let things unfold, take unknown risk or never consider the probability of success. Risk of

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AI Change

Will AI Change The Customer Journey

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Is AI (artificial intelligence) going to change the customer journey? AI change is happening now. Nearly everything is being influenced and driven by data. Data means automation, and automation means AI. It has been happening for years. In the past decade it has been accelerating. Are you moving towards AI? Probably, whether you recognize it

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moving up

Moving Up and The Support Systems Around You

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Do you have career goals? Are you ready to move up? In many cases moving up is important, but there are not any goals or a good support system. What do your friends think? It is interesting that we often talk openly about refusing a dessert, about being sure we are going to hit the

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Best Work

Your Best Work, Working Hard, and What Is Missing

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Employees often feel that they are delivering on their promise. A promise to provide the best value to their organization. Are you doing your best work? Is your best work enough? Trying your best is important. It has something to do with integrity. Trying your best though may not always be enough. At least, it

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service escalation

Service Escalation and Why Your Customers Ask For It

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“Follow the chain of command.” That is what we are often taught. Many workplace professionals identify this as a sign of respect, integrity, and loyalty. Are your customers asking for service escalation? It happens the moment a customer asks to speak with the manager. Some customers may act on impulse. They have learned from experience

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pleasing everyone

When Pleasing Everyone Pleases No One

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You have probably said it, “You can’t please everyone.” If you haven’t said it, you’ve certainly heard it. Are you pleasing everyone, or just creating an atmosphere of average? Many people like to operate in the averages. They have some willingness to cooperate, to compromise, and they try to just get along. We see this

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trusted truth

Trusted Truth Is The Path For Consistent Success

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Persuasion seems to happen without purpose. People talk about what they like, what they saw, and how it felt. Are your messages trusted truth or just your opinions? You have probably heard to be cautious when dealing with the used car salesperson. The used car salesperson is a stigma, a stigma often associated with getting

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